iOS

Support

Thank you for using our365. Here are answers to the questions we hear most often. If they do not solve your problem, please get in touch using the details below.

Contact

Getting started

Q. What is our365?

An app for keeping a record of your family’s everyday life, one photo a day. Add a date, a note, and tags to each photo, and look back on them as a calendar or a photobook.

Q. How do I save a record?

Tap the camera button on the home screen, either take a photo or choose one from your photo library, check the date, and save. You can keep more than one photo for the same day.

Q. What is the “Everyone” view?

A view that brings together the day’s records and birthday countdowns across all the children (record subjects) you have registered.

Family PRO (one-time purchase)

Q. How much can I do for free?

The core features for recording and viewing are free forever. Reminders, the widget, posting from the share sheet, export, and iCloud backup are free as well.

Q. What does buying Family PRO add?

The one-time Family PRO purchase opens up two things.

  1. You can register a second child (record subject) and up to ten in total (one on the free plan).
  2. You can add photos to dates older than the past month (the free plan covers the past month).

Q. What does it cost? Do I pay only once?

Family PRO is a one-time purchase. There is no monthly or yearly charge. The price is shown, including tax, on the purchase screen.

Q. I bought it but it is not showing / it disappeared after I changed phones.

Purchases are tied to your Apple account. Try “Restore Purchases” in settings. As long as you are signed in with the same Apple account, your purchase can be restored.

Q. If my purchase ends, are the children I registered deleted?

No. Even if your purchase is revoked, for example by a refund, the children and photos you have already registered are not deleted. You simply cannot add new ones.

Q. I would like a refund.

Refunds for in-app purchases follow Apple’s rules and procedures. Please use Apple’s “Request a refund for apps or content that you bought from Apple” flow (reportaproblem.apple.com).

Backup, sync, and changing devices

Q. Where is my data stored?

Photos, names, notes, tags, and dates are, as a rule, stored on your iPhone. If you turn on iCloud backup, they are also stored in your own iCloud (your Apple account) and synced across your devices.

Q. What should I do when I change phones?

Set up your new iPhone with the same iCloud account, install our365, and restore from your iCloud backup. You will be guided through restoring the first time you open the app.

Q. Can the provider (the developer) see my data?

No. Data held in iCloud is stored in your own iCloud, and we cannot access its contents. See the Privacy Policy for details.

Export

Q. Can I get all my photos out at once?

Yes. From Export in settings you can export them year by year as ZIP files. The files are saved to your iCloud Drive (Files app › iCloud Drive › Our365).

Notifications, widget, and sharing

Q. Reminders are not arriving.

Check that notifications are allowed in iOS under Settings › Notifications › our365. You can also change the time in the app’s notification settings.

Q. Can I use the widget and the share sheet?

Yes. You can add a widget to your home screen, and you can send photos to our365 from another app’s share sheet to create a draft. Both are free.

Permissions

Q. Why are camera and photo permissions requested?

The camera is used to take photos, and “Add to photo library” is used to also save photos taken in the app to your photo library. When youchoose a photo from your library, the standard picker is used, so no permission for your entire library is needed. We do not collect location data or contacts.

Deleting and troubleshooting

Q. I want to delete a record / I deleted one by mistake.

You can delete children, photos, and drafts in the app. Deleted items are kept in the trash for 30 days, and you can restore them during that time.

Q. What happens to my data if I delete the app?

The data on your device is deleted. Data stored in iCloud can be managed and deleted from your iCloud settings.

Q. Photos are not showing / the app is unstable.

Try restarting the app and updating iOS. If that does not help, please contact us with your device, your iOS version, and a description of what is happening.

Requirements

Related links